1. Overview

At TruemanInsurance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all users of our services, including visitors to our website, customers who obtain quotes, and individuals who purchase insurance through our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request a quote: Name, address, phone number, email, property details, insurance history
  • Create an account: Username, password, contact preferences
  • Contact us: Name, email, phone number, inquiry details
  • Purchase insurance: Financial information, government-issued ID, additional verification documents
  • File a claim: Claim details, supporting documentation, communication records

2.2 Usage Data

We automatically collect certain information when you visit our website or use our services:

  • IP address, browser type, operating system
  • Pages visited, time spent on pages, click patterns
  • Referral sources and exit pages
  • Device information and screen resolution
  • Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve our services and user experience
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences, though this may affect website functionality.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Provide insurance quotes and recommendations
  • Process insurance applications and policies
  • Facilitate communication with insurance providers
  • Manage your account and customer relationships

Communication

  • Respond to your inquiries and provide customer support
  • Send policy updates, renewals, and important notices
  • Provide marketing communications (with consent)
  • Conduct customer satisfaction surveys

Business Operations

  • Analyze and improve our services
  • Detect and prevent fraud
  • Comply with legal and regulatory requirements
  • Conduct risk assessments

4. Information Sharing

We Never Sell Your Data

TruemanInsurance does not sell, rent, or lease your personal information to third parties for marketing purposes.

We may share your personal information in the following circumstances:

With Insurance Partners

  • Insurance companies to obtain quotes and process applications
  • Licensed insurance agents and brokers
  • Underwriters for risk assessment
  • Claims processors and adjusters

With Service Providers

  • Technology vendors who support our platform
  • Customer service and support providers
  • Marketing and analytics services
  • Payment processors and financial institutions

Legal Requirements

  • When required by law or legal process
  • To protect our rights and property
  • To prevent fraud or security threats
  • In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Advanced encryption for data storage
  • Secure, monitored data centers
  • Regular security updates and patches
  • Multi-factor authentication for employee access

Administrative Safeguards

  • Employee background checks and training
  • Access controls based on job requirements
  • Regular security awareness training
  • Incident response procedures

Physical Safeguards

  • Secured office facilities
  • Restricted access to servers and equipment
  • Environmental controls and monitoring
  • Secure disposal of sensitive materials

While we take extensive precautions, no method of transmission or storage is 100% secure. We continuously monitor and improve our security practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Retention Periods

  • Quote Information: 2 years from last activity
  • Customer Records: Duration of relationship plus 7 years
  • Policy Information: Duration of policy plus 7 years
  • Claims Records: 10 years from claim closure
  • Marketing Data: Until consent is withdrawn
  • Website Analytics: 26 months maximum

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a portable format
  • Understand how your information is being used

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Update your contact preferences

Processing Controls

  • Withdraw consent for processing where applicable
  • Object to certain types of processing
  • Request restriction of processing
  • Opt out of marketing communications

8. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our systems.

9. Third-Party Services

Our website may contain links to third-party websites, plugins, and applications. This privacy policy does not apply to these third-party services.

Third-Party Links

When you click on links to other websites, you will be directed to those third parties' sites. We encourage you to read the privacy policies of every website you visit, as their privacy practices may differ from ours.

Analytics Services

We use third-party analytics services to understand how our website is used. These services may collect information about your visits to our site and other websites.

Social Media Integration

Our website may include social media features. These features may collect information about your IP address and page visits, and may set cookies to enable the feature to function properly.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

When we make changes to this policy, we will:

  • Update the "Last Modified" date at the top of this policy
  • Post the revised policy on our website
  • For material changes, provide additional notice via email or website notification
  • Where required by law, obtain your consent for significant changes

We encourage you to periodically review this policy to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us:

Privacy Questions or Concerns?

Our privacy team is here to help address any questions you may have about how we handle your personal information.

Email: [email protected]
Phone: +1 (413) 640-3837
Mail: 1500 Main Street, Springfield MA 01115

Contact Our Privacy Team